Most frequent questions and answers
WHAT THE FAQ
How long does shipping take?
Shipping is available worldwide, and orders over €25 ship for free (Netherlands only).
- All orders are shipped from the Netherlands. Delivery time depends on the recipient’s location.
- You’ll receive a track and trace code by email as soon as your order has been dispatched.
- All items are shipped within one working day.
- Haven’t received your track and trace code within two working days of placing your order? Please contact our customer service via the contact form.
For all shipping questions, visit our delivery and returns page, where all terms are explained.
Which countries do you ship to?
We ship worldwide, except to war or conflict areas.
For all shipping questions, visit our delivery and returns page, where all terms are explained.
How do I take care of my pan?
Every material needs its own care. On our Usage and Maintenance page, you’ll find the details for each material.
Which recycled materials does Combekk use?
At Combekk, we choose recycled materials wherever we can, such as recycled stainless steel, aluminium, cast iron and bakelite. This gives metals and materials that have already been used a second life in your kitchen. It takes more time and care in production, but it’s how we like to make our products. Each product page shows exactly which recycled materials it contains.
What is the difference between The Original Dutch oven and the Sous-Chef Dutch oven?
The Original collection
- Cast and enamelled in Poland.
- Made from post-consumer recycled cast iron: material that has already had a first life. Our supplier collects old railway tracks and casts these Dutch ovens from them.
- The enamel coating is sprayed by hand and is slightly smoother than that of the Sous-Chef collection.
- Extra-thick 5.5 mm base, with a special stamp showing where the material comes from.
- 40-year guarantee.
The Sous-Chef collection
With the Sous-Chef collection, we wanted to make recycled cast iron cookware accessible to every household.
- A more affordable option that performs just as well in the kitchen.
- The cast iron is recycled here too, but from factory offcuts (pre-consumer). This is easier to collect and cheaper to process.
- The enamel coating is sprayed by machine and is just as strong.
- A sturdy pan that lasts, with a slightly different design and a lower weight.
- 4.5 mm base, with a simpler stamp on the bottom.
- Statutory guarantee.
What is the warranty on my pan?
All our products are covered by the statutory guarantee under EU rules. On top of that, The Original Dutch oven collection comes with a 40-year guarantee.
