DELIVERY & RETURNS

Delivery

Orders placed on a working day ship within 1 business day via DHL.

• Free shipping within the Netherlands on orders over €25
• For other countries, shipping costs are calculated at checkout
• You’ll receive a track and trace code by email as soon as your order is on its way

Returns

Changed your mind? You have 30 days after receiving your order to return it.

Netherlands & Belgium:
Returns are free via our return portal: https://combekk.shipping-portal.com/rp/

Other countries:
Send an email to info@combekk.com with:

• Your order number
• The item(s) you’d like to return
• The reason for your return (optional)

We’ll send you the return instructions within 2 business days.

Return shipping costs:
For returns from outside the Netherlands and Belgium, the return shipping costs are for your own account, unless you received a wrong or damaged item.

Condition of the product:
You may inspect the product the way you would in a shop. Please return it in its original packaging where possible. If a product has been used beyond that, we may deduct the loss in value from your refund.

Refunds and exchanges

Once we’ve received and checked your return, we’ll process your refund or exchange..

• Refunds: within 7 business days to your original payment method. If you return your entire order, we’ll also refund the standard shipping costs.
• Exchanges: within 7 business days, subject to availability.

If we notice signs of use or damage, we’ll contact you by email or phone before we process your refund.

Cancelling your order

Want to cancel your order? Email info@combekk.com within 1 business day of placing it. If your order has already shipped, it can’t be cancelled anymore, but you can still return it within 30 days.